How to: Negotiate a Lower Cellphone Bill
19. Nov, 2009 
1 Comment
Yesterday we touched on the mind boggling logic behind cell phone plan price structures. Today Jennifer Saranow Schultz provides us with a quick & easy plan for negotiating a lower bill.
How does she do it?
I used some of the oldest tricks in the cellphone bill negotiation book: act sweet, play dumb, be persistent, take notes (always get names of who you are talking to and write down what they tell you) and most important, say you are going to switch to another carrier.
Additionally she suggests:
- “Be polite, direct and calm”
- Say “you’re going to cancel from the beginning of the call so you can work with the cancellation department rather than customer service representatives.”
- Call “around to find out what other carriers can offer”
- And if you need to, pull out the big guns: “Tell them you’re going to switch to AT&T”
And last but not least:
- Don’t take “No”…for an answer.
via How to Negotiate a Lower Cellphone Bill – Bucks Blog – NYTimes.com.
Why should you need to negotiate for a cheaper bill? Your bill should be what you expect each month. I know mine is. I use Straight talk, a no contract and no hidden fees service. Plus I get unlimited call and text for only $45 a month. I never have crazy bills and straight talk is part of the Verizon network so the service is great!